Frequently Asked Questions

We’re here to help! Whether you’re curious about our services, pricing, policies, or what to expect during your recovery stay, you’ll find comprehensive answers below. If you have additional questions not covered here, our team is ready to assist you.

MOST FREQUENTLY ASKED QUESTIONS

Recovery Houses are professional post-operative recovery accommodations designed specifically for guests recovering from cosmetic surgery. We provide a comfortable, clean environment with experienced nursing staff, prepared meals, transportation services, and comprehensive medical monitoring. We are NOT a medical facility, hospital, or home health agency. Our services are designed to assist with your recovery following outpatient cosmetic procedures.

We have three locations: (More coming soon)

  • Dallas, Texas
  • Houston, Texas
  • Miami, Florida

Each location offers different room options and amenities. Visit our locations page to see details specific to each property. 

*The address of our homes are not provided for safety and security of our clients and staff. 

Yes. Each Recovery House is nurse-owned and operated by healthcare professionals with extensive experience in post-operative care. Our staff includes nurses and certified medical professionals trained in cosmetic surgery recovery. 

No. Recovery House is a outpatient recovery accommodation, not a medical inpatient facility, hospital, or home health agency. We provide professional care, monitoring, and support in a comfortable home setting. For medical emergencies, guests are transported to the nearest hospital for treatment. 

No, for the safety, privacy and sanitation. We do not allow tours. We are compliant with HIPAA and our staff focus on the care of booked clients. We do not allow potential clients to freely tour our home for safety reasons.

Yes, for a quote for private care visit www.Miami-Nurses.com all pricing/packages are online and complete the contact form we will email you back. Transportation services please text TRANSPORT to 866-716-8009

We are centrally located and travel within the same city of the recovery house. If your surgery is in another city outside the city where the recovery house is located. You will need to reach out to us on our contact us page before booking to see if we are able to provide services to that area. Our Dallas house is 10-15 minutes for DFW Airport. Our Miami house is 6 minutes from the MIA Airport. Our Houston house has transportation from IAH and Hobby.

BOOKING & RESERVATIONS

You can book online through our website by selecting your preferred location, room type, surgery date, and check-in/check-out dates. Simply fill out the booking form and select your desired accommodation. We’ll send you a quote and payment invoice. 

You’ll need to provide: surgery date and surgeon information, check-in and check-out dates, room type preference (private or shared), flight arrival and departure details (if applicable), emergency contact information, any dietary restrictions or allergies, and medications or supplements you’re bringing. 

Changes to dates must be made by contacting our team directly. We can assist with rescheduling subject to availability and our rebooking policies. It’s important to reach out as soon as possible if your dates change. There will be a $75 rescheduling/rebooking fee our the team to check availability and move your reservation.

Room options vary by location. Typically available: shared rooms with shared bathroom (multiple beds per room), private rooms with private bathroom (single or double occupancy), and premium suites with enhanced amenities. Visit your location’s page for specific room options and pricing. 

Yes. Additional guests (spouse, family member, etc.) can stay with you at an additional nightly rate. Guests are included in all meals and accommodations. Guests must agree to house rules and are expected to maintain their shared spaces. Not all room types accommodate additional guests. Male guest must always be in our private suites.

You must stay a minimum of 3 nights to book your stay with us. 

PRICING & PAYMENT

Pricing varies based on location (Dallas, Houston, or Miami), room type (shared vs. private), length of stay, and optional add-ons (early check-in, additional guests, massages, etc.). Book online for a personalized quote for exact pricing by location. 

Standard room rates include: three prepared meals daily, professional nursing staff and medical monitoring, housekeeping and laundry services, 6-7 transportation rides (airport, surgery, follow-up appointments), medical monitoring and vital sign checks, personal care assistance as needed, and Wi-Fi and entertainment. 

The Airbnb night (Pre-Surgery Night) are the nights before your surgery at a discounted rate of $180. This night is REQUIRED for all guests to get situated, prepare for surgery, and arrange transportation to your surgery facility on time. The Airbnb night rate includes 1 meal after check-in and a snack. 

Payment methods vary by location: Credit card, CashApp, and bank transfer. Check your location’s booking page for available payment options. We only accept secure digital payments for safety and record-keeping.

Yes. Optional add-ons include: lymphatic massage ($85 per session), early check-in ($50), late check-out ($50), additional transportation trips ($35-$40 per round trip), additional guests ($100/night), compression garments or supplements and IV drips by the nurse which start at $250 and up with a $75.00 non-refundable deposit. Add these during booking checkout or contact us for pricing. 

If your surgery is less than 30 days from your recovery house check-in 100% payment is due to reserve a room. If your surgery is greater than 30 days only a 50% depsoit is required and the remaiing balance must be paid 30 days prior to arrival. Our system will send you a notification when payment is due.

CHECK-IN & CHECK-OUT

Check-in is 3:00 PM and check-out is 11:00 AM. Early check-in (before 3 PM) requires advance approval and payment of $50. Early check-in is especially important if your flight arrives before 2:30 PM. Late check-out requires advance arrangement. 

No, we do not allow same day of surgery check ins. Emergency checks ins must have an approval and the fee is $200. We don’t recommend this if possible. We strongly encourage the Airbnb night before surgery. 

Required documents: valid government-issued ID (driver’s license or passport), insurance information (if available), prescription information, and list of medications and supplements. Must-pack items: loose pajamas with front buttons or zippers (easy to remove), house shoes with non-slip soles, compression socks, personal hygiene items, and any post-op recovery supplies (arnica gel, pain relief items). 

Yes. You’ll complete: check-in forms, medical intake questionnaire, house rules agreement, emergency contact information, and COVID-19 vaccination status confirmation. All documents are provided at check-in and take approximately 15-30 minutes to complete. 

For airport and medical transportation, send at least 2 weeks before check-in: flight number and arrival/departure times, airline name, your cell phone number, surgery facility and time, follow-up appointment date and time (if scheduled), and pharmacy preferences. 

SERVICES & POLICIES

We provide: daily vital sign monitoring (blood pressure, heart rate, oxygen, temperature), wound care and dressing changes, medication administration support, pain management monitoring, medical protocol guidance, rapid response to health concerns, nursing staff availability, and emergency medical transport if needed. We do NOT perform medical procedures or replace your surgeon’s care. 

Yes, all stays include three freshly prepared meals daily (breakfast, lunch, dinner) plus snacks. We accommodate: food allergies, religious dietary requirements, vegan/vegetarian preferences, medical dietary needs (low-sodium, low-sugar, etc.), and special requests. We prepare healing-focused meals that support post-operative recovery. Outside food delivery is not permitted to maintain safety, security, hygiene standards, and recovery focus. 

Standard transportation includes (varies by location): airport pick-up and drop-off, pickup from surgery facility after procedure, ride to first post-operative follow-up appointment, return transport within 8 miles of facility, and pharmacy pick-up for prescriptions. We serve: Dallas (DFW), Houston (IAH), and Miami (MIA) – all 7 AM to 7 PM, 7 days/week. We do NOT provide transportation for personal shopping, massage appointments, social activities, or non-medical appointments. 

Key house rules include: quiet hours after 10 PM, no outside guests allowed (unless paying as additional guest), no smoking or vaping on premises, no alcoholic beverages, no outside food delivery, respect shared spaces and other guests’ privacy, no strenuous activities or exercise during initial recovery, medications only as prescribed by surgeon, and follow staff instructions. Guests cannot come and go freely. No outside visitors permitted. Full house rules provided at check-in. 

Yes, security features include: gated facility access, 24/7 property monitoring and surveillance, smart home door monitoring system, trained security and staff on-site, emergency equipment available, and qualified medical personnel present. COVID-19 protocols: vaccination status required at check-in, guests with active COVID-19 symptoms or recent exposure cannot stay, regular sanitization protocols maintained, masks available if needed, and staff trained in infection control. 

ADDITIONAL QUESTIONS

Yes! Refer a friend who books and stays 4+ days and receive a $50 REFERRAL CREDIT toward your next stay or account. Have them mention your name when booking. 

We’d love to hear about your stay! Leave reviews on: Google reviews (location-specific pages), social media (Instagram, Facebook), or email testimonials to our team.

During recovery: no strenuous exercise or heavy lifting, no driving (typically 2-7 days post-op depending on procedure), no unrestricted movement (staff assists as needed), follow all post-op restrictions from your surgeon, limited activities during initial recovery period, and focus on rest, healing, and following protocols. 

Photography and sharing: personal recovery photos for your use are fine, guests may share their experience on social media, do not photograph other guests without consent, do not share identifying information about other guests, and some facilities restrict photography in common areas. Clients can choose to consent or deny photos during their stay.