Houston Recovery House is a luxury service. We are here to offer a clean and comfortable shared living space in our Airbnb to assist guests with physical/mental recovery following outpatient cosmetic surgery procedures. It is important that you understand that Houston Recovery House is not a substitute for medical care or hospitalization and, as such, if you choose to use our services it would be strictly a matter of convenience. Further, your medical care remains the responsibility of the surgeon who performed your surgery.

Deposit and Payment Procedures

• Deposit – A non-refundable deposit of 50% is due to secure your reservation.
• Guests Deposit – A non-refundable guest deposit of $100 is due to secure your guest’s reservation.
• Final Payment – Final payment is due 30 days prior to your arrival. If you do not pay the remaining balance 30 days prior to arrival you run the risk of losing your reservation and forfeiting your money. We will not remind you of when your payment is due so please make note.

Cancellations & Reschedules – NO EXCEPTIONS

• A non-refundable 50% deposit is required to book your accommodations.
• Guest deposits are non-refundable.
• Reschedules 48 hours or less from check in date will incur a 15% charge of the total reservation amount.
• Reschedules made in writing more than 30 days prior to arrival will be good for 1 year from date of deposit.
• No refunds will be given for reservations cancelled less than 30 days prior to arrival.
• No refunds or reschedules will be given for reservation no-shows.
• No refunds or reschedules will be given if you do not check in on check in day for any reason.
• No refunds will be given if you are not able to have surgery on surgery day for any reason, however one free reschedule will be honored for up to 1 year from date of deposit.
• No refunds will be given for reschedules turned into cancellations.
• No refunds will be given for unforeseen complications during surgery.
• No refunds will be given for early check-in or outs.
• No refunds will be given for natural disasters and/or U.S.A./Mexico Government travel restrictions, however one free reschedule will be honored for 1 year from date of deposit.
• No refunds will be provided once booked.
• Changes or Moving a date after completion of booking will be a $75 fee to move date. (when a booking is made inventory of the room you previously booked is not available to other clients on our calendar and we may not get a client booked as a replacement due to calendar availability from clients original booking) Changing the date of a booking because you need more time to pay for surgery or other clinic related matters that does not involve the recovery house will incurs the above fee. Reservation will not be made until fee is paid.
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Massages

Guests are responsible for asking their surgery team/Doctor about massages prior to booking massages. Massages are non-refundable. Massages can be added on at the recovery house.

Meals

• Please let us know at the time of booking if you have any allergies, foods to avoid or if you are vegan or vegetarian.
• We do not allow any outside food to be ordered such as doordash, uber eats or pizza delivery to keep the traffic down and for safety and security reasons.

House Check-In and Check-Out

• Check-in time is 3:00 p.m.
• Checkout time is 11:00 a.m.
• If you check in on the same day of surgery there is a $75 fee.
• Early check in/late checkout is an additional $50 and must be preauthorized with the staff. This is to ensure that proper sanitation is completed before the next guest arrives, and everyone’s needs are met. (Transportation will not be provided to late check-out you must arrange your own transportation.)
• Please take booking your flight into the above considerations.

Room Location and Other Information

• Shared Rooms have 2-4 guests per room.
• Private Room has 1-2 guest per room. The private room may have a private bathroom.

Guests

• NO outside guests allowed.
• Only paying guests who have paid to accompany a guest of the house are permitted.
• Guests are allowed at an additional nightly rate.
• We welcome male spouses. (Private Suite bookings only)
• Guest rates include all meals, room and board ONLY.
• Guests will not be attended to by caretakers and are expected to keep their living spaces neat and clean.
• Guests are not able to come and go freely in and out the recovery house. This is for the safety and security of the home and our guests. Our home is a smart home and is monitored 24/7 to ensure doorbells and opening and closing of doors are not disturbing our guests. Your guest is expected to agree to all the house rules and follow them or they will be asked to leave. Remind your guest this is a recovery home and not leisure or vacation stay.

Transportation

All flight information must be sent 2 weeks prior to check in so we can arrange for pick-up.

Included Transportation:

• 1 Transportation to and from surgery and discharge.
• 1 Transportation to and from post-op surgery appointment.
• 1 Transportation to final destination within 15 miles from our location.
• We provide Houston Fort Worth International Airport pick up/drop offs 7 days a week 7:00 am – 7:00 pm.
• If local, we can pick up within 15 miles of our location.

Transportation NOT Included:

• We DO NOT provide transportation to/from Massage appointments.
• We DO NOT provide transportation for personal errands, shopping or any other surgical-related errands.

General Conditions and Responsibilities

Houston Recovery House, its directors, officers, employees, subcontractors, agents, and representatives, shall at no time be liable or responsible in any way whatsoever for any loss, injury, or damage caused or arising in connection with any transportation, hotel, or other services or products of third parties provided through Houston Recovery House, or as a result of acts of God, acts of Government or other authorities, wars, civil disturbances, hijacks, thefts, or any circumstance beyond its control.

Houston Recovery House reserves the right to accept, retain, decline, or cancel any reservation or any Guest as a participant in its packages at any time and for any reason. In addition, Houston Recovery House reserves the right to cancel or modify a reservation, including the price, at any time prior to Guest check-in if the reservation includes or was made as to the result of a mistake or error of any kind, including but not limited to, a mistake or error in price or description of the package or package components, or where it appears that a Guest has engaged in fraudulent or misleading activity in making the reservation.

If a package is canceled by Houston Recovery House, Houston Recovery House shall have no responsibility beyond the refund of monies paid to Houston Recovery House for the reservation. The terms and conditions of any transportation services provided by third parties shall be as represented by those third parties.

Terms and conditions are subject to change by Houston Recovery House without notice. If these Terms and Conditions contain any provisions construed to be unenforceable or unlawful by a court of competent jurisdiction, the same shall be deemed modified to conform to applicable law, or if this would cause an unreasonable result, such provision shall be stricken from these Terms and Conditions without affecting the binding force and effect of any of its other provisions.

Liability Statement

Houston Recovery House and staff do not perform any invasive or medical procedures. We have no affiliation with the surgical centers or any surgeon who performed the surgery. We are not responsible for the outcome of your procedure or complications associated with the recovery process.

We are NOT a medical facility, home health, or nursing agency. We do have staff that are healthcare professionals from a variety of clinical specialties that have been trained in cosmetic surgery recovery support. Our services should not replace treatment or proper follow-up with a physician. This service should be utilized to assist with your recovery.

In case of an emergency, you will be transported to the nearest hospital for treatment and the emergency contact provided will be contacted.

Booking Agreement

By booking your stay with us you agree and have also reviewed to follow the house rules, and understand the terms of stay. House rules will be provided for you to review once you arrive and check in. If at any point after you book a reservation and call your payment authorizer to do a chargeback after reading, understanding, accepting our polices and being provided the polices in your reservation confirmation email for a non-refundable booking you will forfeit the opportunity to stay with us, receive a credit and/or rebook/reschedule. You will not be allowed to book future reservations with our company.